|
|
|
|
|
|
|
|
 |
Shipment Status |
|
|
|
Our on-line tracking system helps you check the status of your
shipments. |
|
|
|
|
|
|
|
 |
Special / Dedicated services |
|
|
|
When ordering your pick-up it is advisable to inform our customer
care team of any special requirements. |
|
|
|
|
|
|
|
 |
Documentation |
|
|
|
We provide our clients with a comprehensive service including customs
importing and exporting procedures. Make sure that the appropriate documentation
is available although you will also find our customer care team fully conversant
and ready to assist. |
|
|
|
|
|
|
|
 |
Prohibited items |
|
|
|
We strictly adhere to Air, Ocean and Land transport regulations. Items that
are in any way subject to particular rules and regulations will only be shipped
once the necessary requirements are fully approved by the carriers. A few
commodities which are rigorously prohibited are;
Alcohol, Cash, Currency, Coins, Cigarette Lighters, Drugs Prohibited
by Law, Firearms and Accessories, Fireworks, Jewellery, Liquids, Live Animals including
Birds, Reptiles and Fish, Pornographic Material, Weapons and accessories. |
|
|
|
|
|
|
|
 |
Packaging
|
|
|
|
We are committed to delivering with speed and reliability.
It is recommended that the internal and external packaging is adequate for international
transportation.
|
|
|
|
|
|
|
|
 |
Volumetric weight |
|
|
|
Volumetric weight is calculated using the standard IATA formula;
Length x width x height / 6000 = volumetric weight in Kilos. If the volumetric
weight exceeds the actual gross weight, this will be considered as the chargeable
weight. |
|
|
|
|
|
|
|
 |
Fuel Surcharge |
|
|
|
As a result of the consecutive increases in the fuel price index,
from time to time, we are bound to adjust the fuel surcharge to reflect the actual
market price.
|
|
|
|
|
|
|
|
 |
Suspended services |
|
|
|
Due to situations beyond our control at times, we are forced to
suspend services to certain countries. Our customer care team are continuously
updated and are able to provide you with such assistance. |
|
|
|
|
|
|
|
 |
Pre-printed Air bills |
|
|
|
When shipping regularly with Miles Express our customer care team
will provide you with pre-printed air bills reducing preparation formalities and
making it easier and faster to ship.
|
|
|
|
|
|